ALL POLICIES
NOVEMBER 2026
Return policy
Refunds, Cancellations & Workshop Transfers
Refunds are available for cancellations made at least 30 days before the scheduled workshop date. If you are no longer able to attend your booked workshop, your place may instead be transferred to a future workshop date, subject to availability and prior agreement.
Please contact Lyde Green Pottery as early as possible to arrange a cancellation or transfer.
Cancellation and transfer arrangements are subject to applicable statutory consumer rights.
Terms of service
1. Bookings and payment
All workshop bookings must be made through the Lyde Green Pottery website and paid for in advance. A booking is confirmed once payment has been received and confirmation issued. Places are limited and allocated on a first-come, first-served basis.
Participants must ensure that they meet any experience, age or material requirements specified in the individual workshop description. By booking, participants confirm that the information they provide is accurate.
2. Workshop cancellations and changes
If Lyde Green Pottery needs to cancel a workshop, participants will be offered the choice of a full refund or transfer to an alternative date.
In exceptional circumstances, including adverse weather, equipment failure, kiln-related issues or circumstances beyond our reasonable control, we may need to postpone, modify or cancel a workshop. Where a workshop cannot proceed, appropriate refund or alternative arrangements will be offered.
3. Participant cancellations and transfers
If you are unable to attend a workshop, please contact us as soon as possible.
More than 30 days before the workshop: cancellation and refund, less any clearly disclosed and lawful non-refundable costs, where applicable.
30–14 days before the workshop: transfers may be offered subject to availability.
Less than 14 days before the workshop: refunds or transfers are not normally available, although we may consider requests individually.
Participants may arrange for another suitable person to attend in their place, subject to prior agreement and any applicable safety or experience requirements.
Nothing in this section affects any statutory rights that may apply.
4. Nature of wood firing
Wood firing is an experimental and inherently unpredictable ceramic process. The interaction between flame, ash, atmosphere, temperature, clay and glaze produces unique results which cannot be precisely controlled or guaranteed.
Participants acknowledge that:
Ceramic work may crack, warp, blister, become discoloured or break during firing.
Glazes and surfaces may develop unexpected results.
Some work may not survive the firing process.
Results may differ significantly from expectations, previous firings or examples shown.
Lyde Green Pottery cannot guarantee the survival or particular aesthetic outcome of any ceramic work submitted for firing. This does not affect any rights participants may have where loss or damage results from a breach of our legal obligations.
5. Ceramic work and materials
Participants are responsible for ensuring that their work is appropriately prepared and suitable for the firing process.
Work must be made from clay bodies suitable for the stated firing temperature and must comply with any size, weight, glaze or preparation requirements provided before the workshop.
Lyde Green Pottery reserves the right to decline work that is considered unsuitable, unsafe or likely to compromise the kiln or other participants' work.
Participants should disclose any unusual materials, inclusions, glaze ingredients or construction methods before firing.
6. Health and safety
Wood firing involves high temperatures, flames, hot surfaces, heavy equipment, smoke and other inherent hazards.
All participants must:
Follow instructions given by workshop leaders.
Wear appropriate clothing and sturdy, closed-toe footwear.
Use protective equipment where instructed.
Remain within designated workshop and kiln areas.
Avoid touching hot equipment, kiln surfaces or ceramic work unless specifically instructed.
Inform the workshop leader of any safety concern immediately.
Participants must not attend or participate while under the influence of alcohol or illegal drugs, or in any condition that makes participation unsafe.
Lyde Green Pottery reserves the right to suspend or remove a participant from an activity where their conduct presents a significant safety risk.
7. Personal belongings and ceramic work
Participants are responsible for their personal belongings and for transporting their ceramic work to and from the workshop.
Reasonable care will be taken in handling and storing work during the firing process. However, ceramic work is fragile and may be damaged or lost as an inherent consequence of firing.
Participants should collect their work within the collection period communicated after the workshop. Any alternative collection or delivery arrangements must be agreed in advance.
8. Weather and outdoor conditions
Wood firing may involve working outdoors and in changing weather conditions. Participants should dress appropriately for the season and the conditions described in the workshop information.
Where weather conditions create an unsafe working environment, Lyde Green Pottery may modify, postpone or cancel activities as appropriate.
9. Photography and promotional material
Participants are welcome to photograph their own work and the firing process where this does not interfere with workshop activities or safety.
Lyde Green Pottery may photograph workshops and finished work for documentation and promotional purposes. We will seek appropriate permission before using identifiable images of participants in promotional material.
10. Liability
Participants are expected to take reasonable care of themselves, others, equipment and the workshop environment.
Lyde Green Pottery will take reasonable care to provide appropriate instruction and maintain a safe working environment.
Nothing in these terms excludes or limits liability for death or personal injury resulting from negligence, fraud, or any other liability which cannot lawfully be excluded or limited.
11. Accessibility and individual requirements
We welcome enquiries about accessibility, adjustments and individual requirements. Participants are encouraged to contact us before booking so that we can discuss arrangements and ensure the workshop is suitable.
12. Privacy
Personal information provided during booking will be used to administer reservations, communicate workshop information and fulfil relevant legal obligations.
Personal information will be handled in accordance with our Privacy Policy.
13. General provisions
These terms apply to all bookings for Lyde Green Pottery wood firing workshops unless otherwise stated in the individual workshop description.
If any provision of these terms is found to be unenforceable, the remaining provisions will continue to apply.
These terms are governed by the laws of England and Wales, subject to applicable consumer rights.
Private Policy
1. Introduction
Lyde Green Pottery respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, make a booking or participate in our workshops.
We handle personal information in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.
2. Information we collect
When you make a booking, contact us or use our website, we may collect:
Your name and contact details, including email address and telephone number.
Booking information, including workshop dates, participant numbers and payment status.
Information you voluntarily provide about accessibility requirements or workshop participation.
Correspondence and communications with Lyde Green Pottery.
Website usage information, including cookies and technical information where applicable.
3. How we use your information
We use your personal information to:
Process and manage workshop bookings and payments.
Send booking confirmations, workshop information and relevant updates.
Respond to enquiries and provide customer support.
Manage cancellations, refunds and workshop transfers.
Maintain appropriate business, financial and administrative records.
Meet our legal and regulatory obligations.
Improve our website and customer experience.
Send marketing communications where you have provided the appropriate consent or where another lawful basis applies.
4. Lawful basis for processing
We process personal information where necessary to fulfil a booking or contract, comply with legal obligations, pursue legitimate business interests or where you have provided consent.
Where we rely on consent, you may withdraw it at any time.
5. Payment processing
Payments made through our website are processed by the relevant payment service provider.
Lyde Green Pottery does not ordinarily receive or store your complete payment card details. Payment information is handled securely by the payment provider in accordance with its own privacy and security arrangements.
6. Sharing your information
We do not sell or rent your personal information to third parties.
We may share information with trusted service providers where necessary to operate our business, including:
Website hosting and booking platform providers.
Payment processing providers.
Email and communications services.
Accountancy or professional advisers.
Authorities where required by law.
Service providers are expected to handle personal information appropriately and securely.
7. Data retention
We retain personal information only for as long as necessary for the purposes for which it was collected, including fulfilling bookings, maintaining business records and meeting legal obligations.
Financial and accounting records may be retained for the periods required by law.
When information is no longer required, it will be securely deleted or anonymised where appropriate.
8. Data security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
9. Your rights
Under applicable data protection legislation, you may have the right to:
Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information in certain circumstances.
Request restriction of processing.
Object to certain types of processing.
Request the transfer of your information where applicable.
Withdraw consent where processing is based on consent.
To exercise these rights, please contact us using the details below.
10. Cookies
Our website may use cookies and similar technologies to support website functionality, remember preferences and understand website usage.
Where required, we will seek your consent before using non-essential cookies.
You can manage your cookie preferences through the website's cookie settings, where available.
11. Third-party websites
Our website may contain links to external websites or services. We are not responsible for the privacy practices or content of third-party websites.
We recommend reviewing their privacy policies before providing personal information.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website or legal obligations.
The latest version will always be published on our website.
13. Contact us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Lyde Green Pottery
Website: lydegreenpottery.com
Email: phil@philrootstudio.com
14. Complaints
If you have concerns about how your personal information is handled, please contact us in the first instance.
You also have the right to complain to the UK's Information Commissioner's Office (ICO):
Website: www.ico.org.uk
Telephone: 0303 123 1113
Cookie Policy
1. Introduction
This Cookie Policy explains how Lyde Green Pottery uses cookies and similar technologies on our website, lydegreenpottery.com.
We use cookies to ensure our website functions correctly, improve the browsing experience and, where permitted, understand how visitors interact with our website.
2. What are cookies?
Cookies are small text files stored on your device when you visit a website. They help websites recognise your device, remember preferences and provide certain functionality.
Cookies may be temporary (session cookies) or remain on your device for a specified period (persistent cookies).
3. Types of cookies we may use
Essential cookies
These cookies are necessary for the operation of our website and may support functions such as:
Website navigation and security.
Booking and checkout functionality.
Remembering essential preferences.
Processing transactions and maintaining booking sessions.
Essential cookies cannot generally be disabled through our website without affecting functionality.
Analytics cookies
Where enabled and with your consent, analytics cookies may help us understand how visitors use our website, including which pages are visited and how users navigate the site.
This information helps us improve our website and services.
Functional cookies
These cookies may remember preferences or settings to improve your browsing experience.
Third-party cookies
Some cookies may be placed by third-party services integrated into our website, such as payment providers, embedded content or analytics platforms.
These providers may process information in accordance with their own privacy policies.
4. Managing your cookie preferences
When you first visit our website, you may be presented with a cookie banner allowing you to accept or reject non-essential cookies.
You can change your preferences at any time through the cookie settings available on our website, where provided.
You may also manage or delete cookies through your browser settings.
Please note that disabling certain cookies may affect the functionality of our website or booking services.
5. Cookie consent
We do not use non-essential cookies or similar tracking technologies without your consent where required by applicable law.
Essential cookies may be used without consent where they are strictly necessary to provide a service you have requested or enable the operation of our website.
6. Changes to this Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our website, technology or legal obligations.
The latest version will be published on this page.
7. Contact us
If you have any questions about our use of cookies, please contact:
Lyde Green Pottery
Website: lydegreenpottery.com
Email: phil@philrootstudio.com